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Every Bright Mortgage Customer is Provided an
Opportunity to
Complete a Brief Customer Satisfaction Survey
at Closing
The Latest Responses are Posted Here and
Updated Every 30 Days
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|
Extremely
Poor |
Very Poor |
Poor |
Average |
Good |
Very Good |
Outstanding |
Total Responses
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|
Loan Officer's Knowledge
Courtesy & Professionalism |
0 |
10 |
7 |
31 |
120 |
116 |
459 |
743 |
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Accuracy of Final Numbers
Compared to Original Estimate |
4 |
14 |
7 |
39 |
113 |
149 |
411 |
737 |
|
Overall Evaluation of Service by
Loan Officer |
2 |
9 |
2 |
43 |
119 |
150 |
410 |
735 |
|
Totals by Column |
6 |
33 |
16 |
113 |
352 |
415 |
1280 |
2215 |
|
Percentages |
.27% |
1.49% |
.72% |
5.1% |
15.89% |
18.74% |
57.79% |
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